The MacMan Advantage program is a comprehensive service and support plan that goes well beyond Apple's limited warranty and AppleCare+ to take care of all of your needs. It's a time saver and a peace of mind maker.
For some people, Apple's limited warranty is enough. After all, Apple makes quality, durable products and you shouldn't expect to have any issues. On the off chance that there is a defect, you would be covered for one year with the limited warranty. However, the limited warranty is just Apple's way of guaranteeing that they sold you a quality product. It's not insurance against accidents.
Life is unpredictable, and even the most responsible people make mistakes. Since we've seen first-hand how relieved people are to have AppleCare+ coverage when things go wrong, we recommend this for anyone and everyone with an Apple product. It is a fantastic service for peace of mind against accidents.
But if you want peace of mind against all kinds of technical difficulties and confusion, you'll want to upgrade to Advantage. AppleCare+ is great, but we've found that many people need a little bit more support. That's why we created our own service and support program to give our loyal customers a leg-up, an advantage. Designed to support Apple Mac, iPad and iPhone.
Buying A New Device?
Premium managed service and support can be a great add-on to AppleCare+ to make sure your device is working and you know how to use it. With AppleCare+ and Advantage together, you have a performance guarantee and a personalized support team to help you whenever you're in need.
Keeping Your Old Device?
If you have an older device, you cannot easily add AppleCare+ to it, but you can easily add MacMan Advantage. If you like your old device, Advantage is a great way to get the most longevity and reliability out of it. Maybe you've got an old reliable device that you love, but it leaves you scratching your head from time to time. We'll make sure you get the most out of your device, old or new.
Advantage iOS
iOS is the operating system that runs on both the iPhone and the iPad. It is relatively user-friendly, but with each new generation comes new features. Some people get excited over the new iOS features, but others might get a little overwhelmed and need a helping hand.
With Advantage iOS, you can let us and our team of technicians be that helping hand for you. Maybe you hit a wrong button somewhere and now your iPhone or iPad isn't doing what it is supposed to. With Advantage iOS, you get free quick fixes and expedited service, so whether you just have a few simple questions or your phone is not working at all, you'll be taken care of.
Priority Service
We understand how much you depend on your device, so we try to make the service and support process as quick as possible. However, there is a long list of broken devices in our service queue, and sometimes we cannot help people as fast as we would like to. But our Advantage members don't have to worry about that. Priority service means that your case automatically goes to the top of our service queue.
Free Quick Fixes
Maybe you don't have kids nearby, or maybe you're sick of seeing them roll their eyes at you. Free quick fixes means there is no limit to the amount of times you can drop by our store and ask us questions. Sometimes you just need a patient hand to help navigate your settings menu.
We've seen a lot of love-hate relationships with devices in our store, and we want to help turn that into pure love. Advantage iOS buys you the peace of mind knowing that you have a patient, friendly, helping hand to run to any time your phone has you pulling your hair out.
Advantage Mac
You might not be a computer expert, but you live in the 21st century and you rely on your computer. Advantage Mac gives you the peace of mind knowing that you have a computer expert working for you to make sure your computer stays reliable.
Apple makes quality, user-friendly computers. But that doesn't mean there aren't a million different ways things can go wrong. The more you use your computer, the more potential you have for user error. Sometimes one little mistake can spiral into hours of frustration. With Advantage for Mac, you can avoid all that headache and let us help you out instead.
Reported Error Alerts
When problems arise, it is always best to nip them in the bud. Our reported error alerts will give you this bud-nipping power. Malware happens. Hard-drive failures happen. There are a number of things that can go wrong at any moment, but with automatic tune-ups, updates, and cybersecurity, all managed by our technicians, you won't have to give any of these problems a second thought.
On-Demand Remote Support
You can call any number of overseas call centers to get free technical support. They might apologize and validate your feelings, but we've heard that their technical expertise left something to be desired. They are often just reading canned responses from a script, and nine times out of ten, they are not going to be much help. Unless you just need someone to yell at.
We wanted to create an opportunity for people suffering from technical difficulties to have a helpful expert to call. As an Advantage member, you'll be able to have one of our technicians remote-in to your computer and walk you through whatever your issue might be. You will get personalized support from one of our certified Apple technicians. David, Tyler, and AuGust all have years of experience dealing with anything and everything that can go wrong, so you can be sure they'll know how to help you.
Advantage members will see a little planet Earth icon on the bottom right-hand corner of their screen. This means that wherever you might be in the world, we're always there to help. Just click the globe if you ever need anything from us.
Advantage Business
Small businesses don't always have the resources for a local IT department. But if you want to maintain a thriving business in this modern world, you are going to be relying heavily on technology. And the more data you process on your computers, the more vulnerable you are. Whatever industry your business is in, your success will depend on your computers functioning properly.
With Advantage Business, we offer an affordable comprehensive IT solution for small businesses. Think of it an an investment in the future of your business. Malware and data breaches can kill a growing business. If you wait until a problem arises to deal with it, you could be looking at a lot of downtime. With MacMan Advantage for Business, you can be sure your customers will trust their data in your hands.
Pulse Secure Off-Site Backup
If there's anything I've learned working in the tech industry, it's that data is priceless. Whether it's of sentimental value or crucial to your business, your data is something that needs proper protection. The only real way to ensure the safety of your data is to duplicate it and to keep a backup copy off-site. Hard drives fail all the time, people make mistakes and delete things they shouldn't, and ransomware attacks are becoming more and more prevalent. An off-site backup ensures protection against mistakes, negligence, and bad actors.
With our pulse off-site backup plans, you can back up all the essential data you need from multiple work stations or a server for one flat rate. There are no storage size limits, bandwidth caps, or file-type restrictions. You'll get military-grade security for your data powered by CrashPlan, but with the personal care of a family business that values the precious data of each and every one of its customers.
