One-on-one support is tailored to you and involves personal support with an Apple Certified Technician for any problems or questions relating to Mac, iPhone, iPad, or any other Apple Accessories. 

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Technicians will give their best effort help with non-Apple products or services, but may reference customers to external resources if required.

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One-on-one support is discounted by 50% for all active Advantage subscribers. If you have an active Advantage subscription, payment for this service will be collected in store. To be eligible for the discounted rate, the one-on-one support must directly relate to the device covered by your Advantage subscription.