Apple Technical Support & Sales Specialist
MacMan is looking for a customer-focused Apple Technical Support & Sales Specialist to join our team. This is a frontline technical support position for someone who understands Apple products, enjoys troubleshooting technology, and can communicate clearly with customers.
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The right candidate will work directly with customers to identify problems with their Mac, iPhone, iPad, and other Apple devices. They will ask the right questions, perform initial troubleshooting, and help determine whether the customer needs one-on-one support, additional training, or to have their device checked in for service.
This is not solely a sales position. It combines Apple product sales, customer service, technical troubleshooting, service intake, and one-on-one customer support.
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Whether you have professional technology experience, have repaired or built computers, regularly help others solve technical problems, or have developed strong Apple knowledge through personal experience, we would like to hear from you.
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About the Position
As an Apple Technical Support & Sales Specialist, you will often be the first person a customer speaks with when they have a technology problem. You will listen to the customer, evaluate the situation, document the issue, and help determine the most appropriate next step.
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Some problems may be resolved through basic troubleshooting or one-on-one support. Other devices may need to be checked in for further diagnosis or repair by a service technician. Your ability to gather accurate information and explain the process clearly will be an important part of the customer experience.
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You will also help customers select and purchase Macs, iPads, iPhones, accessories, AppleCare, and other products and services based on their needs.
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Responsibilities
Responsibilities may include:
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Greeting customers and learning what assistance they need
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Providing frontline technical support for Mac, iPhone, iPad, Apple Watch, and other Apple products
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Asking questions and performing initial troubleshooting to better understand technical problems
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Determining whether an issue may be resolved through one-on-one support, training, software troubleshooting, or service check-in
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Checking in computers, phones, tablets, and other devices for service
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Accurately documenting customer concerns, device conditions, passwords, symptoms, and troubleshooting steps
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Creating and updating sales and service tickets
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Helping customers with device setup, Apple Account questions, software updates, backups, email, printing, networking, and other common technology needs
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Providing one-on-one iOS and macOS support
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Explaining technical information in a way customers can understand
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Helping customers choose the right Mac, iPad, iPhone, accessories, AppleCare, and MacMan services
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Learning and explaining MacMan’s products, support options, and service processes
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Following up with customers regarding sales and service needs
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Assisting with merchandising and maintaining a clean, organized, and professional store
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Collaborating with sales and service team members to provide a consistent customer experience
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Required Qualifications
The ideal candidate must:
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Have a strong working knowledge of Apple products and the Apple ecosystem
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Be comfortable using macOS, iOS, iPadOS, iCloud, Apple Accounts, and common Apple applications and services
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Enjoy troubleshooting technology and helping people solve problems
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Be able to listen carefully and ask effective troubleshooting questions
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Communicate technical information clearly and patiently
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Be comfortable working directly with customers in person and by phone
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Be dependable, organized, motivated, and willing to learn
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Be able to accurately document customer concerns and technical information
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Work well independently and as part of a team
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Maintain a professional and positive attitude, even when assisting frustrated customers
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Helpful Experience
Experience in any of the following areas is helpful:
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Apple product sales or support
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Computer, smartphone, or tablet troubleshooting
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Computer or phone repair
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Building, upgrading, or repairing computers
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Help desk or technical support
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Customer service or retail sales
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Device setup and data migration
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Software installation and troubleshooting
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Email, printing, networking, backup, and cloud services
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Helping customers or family members learn how to use technology
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Diagnosing problems and determining when a device requires professional repair
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Professional repair experience is helpful but is not required. However, candidates should already have a solid understanding of Apple devices and be comfortable troubleshooting common technology problems.
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Training Provided
MacMan provides on-the-job training, including:
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MacMan’s customer service and sales processes
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Frontline troubleshooting and technical triage
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Service check-in procedures
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Documenting technical problems and customer concerns
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One-on-one support procedures
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Apple product and service education
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Point-of-sale and service ticket systems
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Ongoing product, sales, and technical training
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Who May Be a Great Fit
This position may be a good fit for someone who:
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Is known as the person friends and family call when they have technology problems
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Enjoys figuring out why something is not working
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Has experience repairing, upgrading, or building computers
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Has worked in technology sales, customer service, technical support, or device repair
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Enjoys both technology and working directly with people
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Wants to continue developing their Apple troubleshooting and customer support skills
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Is looking for a part-time technology position with a locally owned company
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At MacMan, we value technical curiosity, a strong work ethic, excellent communication, and a genuine desire to make technology easier for our customers.
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If you understand Apple technology, enjoy solving problems, and want to help customers get the right support, we encourage you to apply.
How to Apply:
Send Resume
Online Application
When would you be available to start? Is now too soon?
We’re looking for people with a great attitude, a willingness to learn, and the aptitude to grow with our team. If that sounds like you, you could be the perfect fit!
Do you have a passion for technology and a drive to help people? MacMan is looking for motivated team members ready to grow in the exciting world of Apple products, Cellcom services, ProAV, and Atmosphere solutions. Join our team, expand your skills, and turn your interest in technology into a rewarding career with a company that values service, innovation, and community.
Part-Time Apple Sales & Support Specialist – iOS and macOS
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Whether you’re just starting out, have years of experience, are looking for a change, or are retired and still want to help others, this opportunity may be worth a look.
At MacMan, we value a great attitude, a strong work ethic, a willingness to learn, and a genuine desire to make technology easier for customers. You do not need to know everything about technology. We provide training and help you build the skills needed to succeed.
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You might be the one—or you might know the one we’re looking for.
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About the Position
Do you enjoy Apple technology, working with people, and helping customers feel more confident with their devices? MacMan is looking for an outgoing and dependable individual to join our team.
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This position is ideal for someone who enjoys helping people choose the right Apple products, understand their options, and get support with their iPhone, iPad, or Mac. The role focuses primarily on customer service, Apple product sales, one-on-one iOS and macOS support, basic technology training, and checking in customers’ devices for service.
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Responsibilities
Responsibilities may include:
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Helping customers choose the right products and services, including Mac, iPad, and iPhone
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Greeting customers and providing an excellent store experience
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Checking in customers and their devices for service
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Creating sales and service tickets
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Providing one-on-one customer support for iPhone, iPad, and Mac
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Helping customers with basic iOS and macOS questions
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Providing basic technology training and guidance
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Learning and explaining MacMan products and services
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Assisting with merchandising and maintaining a clean, organized, and visually appealing store
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Collaborating with team members to meet customer service and sales goals
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You May Be a Great Fit If:
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You use or have an interest in Mac, iPhone, or iPad
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You enjoy helping people understand and use technology
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You have a positive attitude and enjoy working with customers
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You are willing to learn about Apple products, iOS, macOS, and MacMan services
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You communicate clearly and comfortably with customers
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You are dependable, motivated, and team-focused
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You consider yourself a self-starter
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You can work a consistent schedule, including a short shift on Saturdays
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Previous technology sales or support experience is helpful, but it is not required.
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Training Provided
MacMan provides on-the-job training, including:
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Hands-on customer service and sales training
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Apple product and sales training
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iOS, macOS, iPhone, iPad, and Mac support training
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Point-of-sale system training
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Service check-in training
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Ongoing product and service education
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If you have the interest, a strong work ethic, and a willingness to learn, we want to talk with you.
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How to Apply:
Send Resume
Online Application
Part-Time Marketing and Operations Assistant
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About Us
At MacMan, we’re passionate about providing innovative Apple solutions, exceptional customer service, and a curated retail experience. With our roots firmly established in Eau Claire, WI, we’re expanding our team to support our exciting growth and evolving retail offerings.
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We’re seeking a motivated and detail-oriented Marketing and Operations Assistant to help us connect with our community, enhance our brand presence, and support the day-to-day operations of our retail environment.
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Key Responsibilities
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Marketing:
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Assist in creating, scheduling, and managing content for social media platforms, email newsletters, and promotional campaigns.
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Help design and distribute marketing materials for in-store events and promotions.
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Monitor and analyze marketing campaign performance and provide actionable insights.
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Maintain and update website content to reflect current promotions and offerings.
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Operations:
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Support retail floor operations by ensuring accurate inventory tracking and restocking.
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Assist with organizing and coordinating events, workshops, and promotions.
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Perform administrative tasks, including order processing and maintaining accurate records.
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Collaborate with team members to ensure smooth day-to-day store operations.
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Qualifications
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Experience in marketing, communications, or a related field (or coursework in these areas).
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Strong organizational skills and the ability to multitask in a dynamic environment.
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Proficiency with social media platforms, email marketing tools, and basic design software (e.g., Canva, Adobe Creative Suite, or similar).
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Familiarity with Apple products and services is a plus but not required.
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Excellent written and verbal communication skills.​
What We Offer​
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Flexible scheduling to accommodate your lifestyle.
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Opportunities for growth.
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Discounts on Apple products and services
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How to Apply
Interested candidates are encouraged to submit a resume and a brief cover letter detailing their interest and relevant experience, then, complete the online application and written interview.
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Join us at MacMan and be part of a team that’s transforming technology into memorable experiences!
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How to Apply:
Send Resume
Online Application
