Employment at MacMan

Accepting Applications

At MacMan, we're dedicated to providing exceptional support and service for Apple products. From iPhones to Mac computers, we're committed to delivering outstanding sales, repairs, and support to ensure our customers have a seamless experience with their devices.

Apple Mac Repair Technician

Are you passionate about Apple products and love helping others navigate the world of technology? Join MacMan's dynamic team as an Apple Repair Technician & Customer Support Specialist.

Your Role:

As an Apple Repair Technician & Customer Support Specialist, you'll be at the forefront of providing hands-on assistance and expert advice to customers using Apple devices. Your responsibilities will include:

Troubleshooting and resolving technical issues for Apple products, both in-store and potentially on-site at a customer's location.
Troubleshooting and performing hardware repairs for Macs and iPhones will be your primary focus as repair technician.
Troubleshooting and processing repairs for all Apple branded devices.
Offering personalized guidance to customers on selecting the right Apple products and accessories to meet their needs will not be the primary job function but will be part of your duties.
Staying updated on the latest Apple technologies through online Apple training and certifications. Must compete and maintain Apple Tech Certifications.

Key Qualifications:

We're looking for individuals with:
A knack for quickly understanding technical concepts and staying abreast of the latest developments in Apple technology.
A positive attitude, enthusiasm, and a strong commitment to delivering excellent customer service and the highest level of repair service.
Exceptional written and verbal communication skills to effectively assist customers and collaborate with team members.
Confidence in troubleshooting and resolving basic and complex technical issues on Apple devices.
Proficiency in repairing Apple products to a high standard.
Basic sales skills and a willingness to learn more about Apple products.
Familiarity with iPhones, iPads, and Mac computers.

Schedule:

Primary hours for this position are from 9:30am to 6pm M-F. Hours may vary and may include Saturdays.

Application Requirements:

To apply, please submit a cover letter and resume outlining your qualifications and why you believe you'd be a great fit for this position. Be sure to highlight any relevant experience and skills that may not be reflected in your resume alone.

Join us at MacMan and become an integral part of a team dedicated to providing top-notch support and service for Apple products. Apply now and embark on an exciting journey in the world of technology!

How to Apply:

1) Send us your cover letter and resume via email. <email>

3) Complete our online application.

Apple iOS Repair Technician

We are on the lookout for a highly motivated individual to join our team as an Apple Certified iPhone and iOS Repair Technician. This role places a strong emphasis on becoming certified in Apple products and providing top-tier repair services. While prior experience is preferred, we offer comprehensive on-the-job and online training to help you achieve your Apple certifications and excel in this role.

Responsibilities:

- Undergo training to obtain Apple Certified iOS Technician (ACiT) certification

- Diagnose and repair various iPhone models with precision and expertise

- Identify and troubleshoot both hardware and software issues

- Replace screens, batteries, and other components with skill and efficiency

- Ensure adherence to quality control standards for all repairs

- Deliver exceptional customer service and maintain clear communication throughout the repair process

- Maintain accurate records of repairs and inventory management

Requirements:

- Strong interest in becoming an Apple Certified iOS Technician

- Mechanical aptitude and a knack for troubleshooting

- Prior experience in electronics repair is advantageous but not required

- Excellent interpersonal and customer service skills

- Ability to work independently and collaboratively within a team environment

- High school diploma or equivalent; technical degree or certification is a plus

Benefits:

- Competitive salary with opportunities for preformace bonuses

- Paid holidays

- Ongoing training and professional development opportunities

- Employee discounts on repair services and products

Application Requirements:

How to Apply:

1) Send us your cover letter and resume via email. <email>

3) Complete our online application.

Sales and Customer Service

Are you passionate about Apple products?

Are you someone who not only loves the sleek design of Apple iPhones, iPads, and Mac computers but also enjoys guiding others through their tech journey? If so, MacMan wants you to be a part of our team as an Apple Customer Support Specialist.

Your Role:

As retail Apple Customer Support Specialist, your primary focus will be on providing outstanding assistance with basic support for Apple iPhones, iPads, and Mac computers. You'll be the friendly face our customers turn to when they need help navigating their devices or making informed purchase decisions.

Responsibilities:

Offer hands-on support for customers using Apple devices, troubleshooting issues, and ensuring a seamless user experience.
Provide expert advice on Apple products and accessories to meet customer needs.
Assist in selling Apple iPads, and Mac computers, guiding customers through the selection process.
Stay updated on the latest Apple technologies and share your knowledge with customers and team members.

Key Qualifications:

Aptitude for quickly grasping technical concepts and staying updated on the latest Apple technologies.
Positive attitude, enthusiasm, and a customer-centric mindset.
Excellent people skills with a passion for assisting customers.
Ability to troubleshoot and solve basic technical issues on Apple iPhones, iPads, and Mac computers.
Confidence in guiding customers through the purchase process for Apple devices.
Basic sales skills and a willingness to learn more about Apple products.
Familiarity with iPhones, iPads, and Mac computers.
Working in a retail setting with a team of other Apple Technicians and Product Specialist.