Managed Services for Apple Business Users
With Advantage for Business, the Crew at MacMan seamlessly integrate as your dedicated IT Department, offering comprehensive support and repair services to ensure smooth operations for your business and equipment. Whether you require remote assistance, on-site service, or in-store support, we've got you covered every step of the way. All Advantage for Business plans are meticulously crafted and personalized to align with your specific needs, providing you with the flexibility to select and customize your coverage in an à la carte fashion. At the heart of every Advantage for Business plan lies Mac support, with the option to enhance your coverage with managed off-site backup and on-site service plans.Trust us to be your trusted partner in maintaining the efficiency and functionality of your business operations.
Remote Support
When facing technical issues with your Mac, the thought of driving to our store or scheduling an in-office visit might seem daunting. Thankfully, MacMan provides a convenient alternative: Remote Support. This service allows users to request assistance and grant remote access to their devices, enabling MacMan technicians to diagnose and resolve problems directly from a distance. Whether you're dealing with software glitches, system updates, or configuration challenges, MacMan's Remote Support offers a quick and efficient solution, all from the comfort of your location.
Proactive Support & Maintenance with MDM Client Management
MacMan provides strong proactive maintenance capabilities for Macs, automating updates, security controls, admin access, and device health statuses using device management software.
Proactive Maintenance:
1. Automated App & OS Updates
Automatic installation and patching of applications - both from the App Store and custom packages (PKG, DMG, etc.). It can also manage macOS updates. These tasks can be fully automated using predefined workflows.
2. Security Hardening & Compliance
Security hardening, and provides endpoint protection tools like zero-trust enforcement, antivirus, and compliance monitoring—automated across your entire Mac fleet.
3. Admin On‑Demand (Privilege Management)
Admin On‑Demand feature can automatically downgrade users from Admin to Standard and temporarily re-escalate privileges when needed. This process is automated and logged to maintain device security without manual effort.
4. Integrations for Asset & Lifecycle Management
Integration with asset management platforms to enable real-time syncing of device data, helping maintain visibility and proactive control throughout the device lifecycle.
Managed Cybersecurity
As part of Advantage for business, MacMan deploys cybersecurity tools, offering comprehensive protection against malware threats. Its robust scanning engine detects and removes various forms of malware, while real-time protection actively monitors systems for suspicious activity, blocking threats before they can cause harm. Despite Apple's efforts to introduce new security initiatives and promptly patch vulnerabilities, the complex IT threat landscape continues to pose risks, with a rise in malware attacks. The integration of cybersecurity software enhances the Advantage solution by providing MacMan techs with an additional layer of protection for Apple endpoints.
System Error Alerts
With Watchman, we monitor your computer in real-time through a managed dashboard, receiving instant alerts for potential issues. Whether it's a failed backup, hardware pre-failure warnings, system crashes, or storage capacity concerns, our technicians are immediately notified and ready to take action. Rest assured, your data is secure and private—we only see system health statistics, not your personal files or information.
In Store Services
Advantage Mac for Business offers an extensive range of benefits aimed at guaranteeing top-notch performance and reliability for your devices. Standout features include Expedited Repairs, Physical Device Cleanings, and No Cost Diagnostics & Evaluations. With comprehensive support, including Hardware Labor Coverage and a $50 Flat Rate Software Labor fee, we ensure your devices receive the attention they need. Furthermore, take advantage of a 50% discount on Data Recovery Service with in-store recovery attempts for added peace of mind.
On-site Service
Experience the convenience of our On-Site Services, delivering support directly to your location for maximum accessibility. Tailored pricing plans cater to your location and specific needs, ensuring affordability and flexibility. Our comprehensive support options encompass hardware repairs, updates, and tune-ups for Macs, along with printer assistance and support for software and Mac accessories. Benefit from priority service and expedited assistance with unlimited incidents, all with no copay for travel or labor, guaranteeing seamless resolution of issues and peace of mind right where you are.
Off-site Data Backup
Backup Features:
Our backup solution, powered by the enterprise backup platform CrashPlan, provides robust support for Mac, Windows, and Linux systems. End-user management allows for easy administration, while offering unlimited cloud storage with no file size limits or bandwidth caps. Customize your backups with multiple backup sets, and choose between incremental or differential backups. Enjoy continuous or scheduled backups, with no data limits.
Security Features:
Security is paramount in our backup solution, with 256-bit file encryption before transmitting data. Archive tampering detection adds an extra layer of protection, along with private password for restore and user-generated private keys for added security and control.
Restore Features:
Effortlessly restore your data with our comprehensive restore features. Retain unlimited file versions and access self-service restore options for ultimate convenience. Restore directly from the client or through the web interface, with the ability to restore individual files or entire folders and directories as needed.
Management Features:
Stay in control with our management features, offering active management of your backups. Receive backup status alerts via email, ensuring you're always informed about the status of your data protection. Automatic updates and license upgrades keep your system current, while personalized support, on-demand assistance, and priority support ensure you have the assistance you need, when you need it.
Getting Started is Easy!
To get started, just contact us via phone or email to kick off the process. For added efficiency, you can also complete a quick business assessment form online. Once submitted, one of our MacMan representatives will promptly reach out to you, gathering additional details to create a customized plan that meets your specific needs! Let's have a conversation.
