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Service Terms For iPad, iPod, iPhone, Apple Watch, and Apple TV

 

Evaluation and/or Diagnostics Terms

 

All iPads, iPods, iPhones, Apple Watches, and Apple TVs must be evaluated before a repair estimate is given. The evaluation fee for iPads, iPods, iPhones, Apple Watches, and Apple TVs is $22.00, plus tax. The evaluation fee for iPads, iPods, iPhones, Apple Watches, and Apple TVs with liquid damage is $50.00, plus tax.

 

All evaluation fees must be pre-paid unless you have established terms with MacMan or your device is within the manufacturer’s warranty. If your iPad, iPod, iPhone, Apple Watch, or Apple TV is covered by Apple Limited Warranty or an AppleCare agreement and the device does not have any obvious signs of physical damage, the evaluation fee will not be collected up front. Some restrictions may apply.

 

If no evaluation fee is collected up front and MacMan determines that your iPad, iPod, iPhone, Apple Watch, or Apple TV's reported issue is a result of a software problem during our evaluation process, a standard evaluation fee of $22.00, plus tax, will be added to the service repair order, regardless of the device’s warranty status.

 

Evaluation fees are non-refundable.

 

 

Warranty Service & Software Labor Terms

 

Apple Limited Warranty and AppleCare agreements cover your iPad, iPod, iPhone, Apple Watch, or Apple TV’s hardware from manufacturing defects and general failures. Some AppleCare agreements will also cover accidental or physical damage to your device, subject to incident deductibles.

 

Apple Limited Warranty and AppleCare agreements do not cover your iPad, iPod, iPhone, Apple Watch, or Apple TV’s software. All software issues on iPads, iPods, iPhones, Apple Watches, or Apple TVs that are under Apple Limited Warranty or covered by AppleCare agreements will be subject to MacMan’s standard out of warranty evaluation fee and labor rates.

 

 

No Troubles Found Evaluation Terms

 

If no evaluation fee is collected up front and MacMan is unable to replicate any issue(s) with your iPad, iPod, iPhone, Apple Watch, or Apple TV during our evaluation, a standard evaluation fee of $22.00, plus tax, will be added to your service repair order, regardless of the device’s warranty status.

Repairs Cancelled at the Customer's Request

 

If no evaluation fee is collected up front and you decide to cancel your service repair order before a repair has been completed, MacMan reserves the right to apply a $22.00, plus tax, evaluation fee to your service repair order, regardless of the warranty status of your device.

 

 

Requote Denial Terms

 

If no evaluation fee is collected up front and your iPad, iPod, iPhone, Apple Watch, or Apple TV is covered by Apple Limited Warranty or an AppleCare agreement and MacMan discovers an issue with the device that is not covered by Apple Limited Warranty or the AppleCare agreement, a re-quote will be provided to you. If you decline the re-quote and decide to cancel the requested service, a standard evaluation fee of $22.00, plus tax, will be added to the service repair order, regardless of the device’s warranty status.

 

 

Expedited Service Terms

 

Purchasing an expedited service arrangement will move your service repair order to the top of our priority list and will allow you take your device home with you while we wait on parts, if applicable. Some restrictions apply.

 

The expedited service fee is $42.00, plus tax. 

 

Purchasing an expedited service arrangement does not guarantee that your service repair order will be completed same day. 

 

Expedited service fees are non-refundable.

 

Expedited service fees are not discounted or waived if your device is covered by Apple Limited Warranty or an AppleCare agreement.

 

 

Expedited Service Terms (cont.)

 

To be eligible to take your device with you while we wait on parts, the quoted repair cost must be pre-paid in full.

 

If you choose to take your device home with you while we wait on parts, we will contact you to schedule a repair as soon as we receive the necessary parts for your service repair order. All repairs must be scheduled for no later than 5 business days after the date of part arrival.

 

If you are unable to return with your device within 5 business days or you do not respond to our attempts to contact you within 5 business days, MacMan reserves the right to cancel your service repair order.  In the event that a service repair order is cancelled due to a no-show or lack of contact, a new service repair order must be created and the device in question will need to be re-evaluated before another repair will be opened. No refunds will be provided for no-show service repair orders.

 

Additional repair costs and extended repair turnaround times may result if your iPad, iPod, iPhone, Apple Watch, or Apple TV is damaged while in your possession while awaiting parts

 

Find My Device cannot be enabled while your device is awaiting parts. If Find My Device is enabled while the device is awaiting parts, repair turnaround times may be extended and MacMan reserves the right to cancel your service repair order.

 

MacMan is not responsible for lost devices while in the customer’s possession at any point during the repair process.

 

 

Find My Device Terms

 

Find My Device must be turned off before MacMan can process any non-accessory hardware repairs for iPads, iPods, iPhones, Apple Watches, or Apple TVs. 

 

Extended repair turnaround times and additional labor fees may result if Find My Device is not turned off before your device is checked in for service.

 

Data Liability Terms

 

MacMan, Inc. is not liable for loss or corruption of any data or any of your confidential, proprietary, or personal information or removable media. It is likely, in many cases, that your data will be erased during the repair or replacement of your iPad, iPod, iPhone, Apple Watch, or Apple TV.

 

BEFORE YOU BRING IN YOUR IPAD, IPOD, IPHONE, APPLE WATCH, OR APPLE TV FOR ANY TRAINING OR SERVICE, YOU SHOULD MAKE A BACKUP COPY OF YOUR DATA, REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION, AND DISCONNECT MEDIA OR

DEVICES SUCH AS CDS, DVDS, PC CARDS, OR FLASH DRIVES.

 

 

Temporary Precautionary Data Backup Terms

 

At the customer’s request, MacMan will attempt to perform a temporary precautionary backup of the data on your iPad, iPod, iPhone, Apple Watch, or Apple TV before servicing, evaluating, or diagnosing the device. Precautionary backup service eligibility is limited by device condition and functionality. As we cannot know the exact state of a system before performing a thorough evaluation, MacMan makes no guarantee that a precautionary backup can successfully be completed. 

 

Precautionary backup services are not available on devices that do not power on and boot into the operating system. Precautionary backup services are also not available if the customer is unable or unwilling to provide their device’s password or passcode.

 

By requesting that MacMan performs a precautionary backup of your iPad, iPod, or iPhone, you understand that MacMan will temporarily store the backup files from your iPad, iPod, iPhone, Apple Watch, or Apple TV on a password protected and encrypted Mac computer that is owned and operated by MacMan. Backup files from customer’s iPads, iPods, iPhones, Apple Watches, and Apple TVs will be immediately deleted upon completion of the requested service on the corresponding service repair order. Backup files of iPads, iPods, iPhones, Apple Watches, and Apple TVs can not be accessed by the customer.

 

The fee to attempt a precautionary backup is $20.00, plus tax.

 

Precautionary Data Backup fees are non-refundable.

 

 

Terms Associated with Cases, Screen Protectors, and Accessories 

 

MacMan is not liable for any accessories that are checked in with an iPad, iPod, or iPhone. Accessories include, but are not limited to, cases, screen protectors, camera covers, stickers, cables, and chargers.

 

In many instances, accessories must be removed from your device before a repair can be performed.

 

MacMan reserves the right to discard screen protectors and accessories if they must be removed from your device for any reason.

 

 

Wear and Tear Terms

 

I will not hold MacMan or its employees responsible for any data loss or normal wear and tear to my iPad, iPod, iPhone, Apple Watch or Apple TV during any stage of the repair process.

eSIM Terms

 

eSIM terms are only applicable to customers with devices that utilize an Embedded Subscriber Identity Module (eSIM) to connect to a cellular service provider's network.

 

During the repair process of an iPhone, Apple Watch or iPad, the Embedded Subscriber Identity Module (eSIM) data may be erased from the device. By having MacMan service your device, you understand that you may need to contact your cellular service provider to reactive your cellular service and/or eSIM after the repair is completed, and you agree to hold MacMan harmless for any loss of device functionality as a result of eSIM data loss.

 

Completion of Service Terms

 

Customer agrees to pay all service charges upon pickup of their equipment, unless terms have been established. Any equipment on service repair orders not picked up within 30 days from the time that MacMan notifies the customer of repair completion will be considered abandoned and will become the property of MacMan, Inc. All abandoned equipment will be recycled.

 

 

Repeat Service Terms

 

If there is an issue with your equipment once you receive it back after service, call or notify us immediately.

 

If there is an issue with your equipment’s hardware once you receive it back after service and the issue directly relates to the original issue that the device was serviced for, we will re-evaluate and/or diagnose the device at our expense. This coverage is limited to one additional evaluation and/or diagnosis and does not guarantee that MacMan will provide full repair labor coverage or replacement parts. Some restrictions may apply.

 

Issues not brought to our attention within 10 days from the date of pickup will be treated as a new issue and additional evaluation fees may apply.

 

Because we cannot control what happens to your equipment after it leaves our care, software related repairs and services come with no formal guarantee, but we will work with you to resolve your issue. Additional labor fees may be required.

 

Most replacement Apple service parts come with a 90 day limited hardware warranty. This 90 day warranty does not cover any accidental or physical damage to the applicable part.

 

 

Sales Tax Terms

 

All service and service labor rates are subject to sales tax.

 

 

Payment Terms

 

All customers that have not established terms with us are required to pay for their service repair order when they pick up their equipment. 

 

There will be a finance charge of 1.5% for all late payments. There will be a $35.00 fee for all NSF checks.

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