Definitions
- Mobile device is defined as any iPad, iPod, iPhone, Apple Watch, Apple TV, or similar portable electronic.
 
Evaluation Terms
Evaluation Fees:
- All mobile devices must be evaluated before MacMan will provide a repair estimate.
- The evaluation fee for mobile devices is $20.00 plus tax.
- The evaluation fee for mobile devices with liquid damage is $50.00 plus tax.
- Evaluation fees must be prepaid unless you have established terms with MacMan or your device is under the manufacturer’s warranty.
 
Exceptions:
- If your mobile devices covered by Apple Limited Warranty or an AppleCare agreement and has no visible physical damage, the evaluation fee will not be collected upfront. Some restrictions may apply.
- If no evaluation fee is collected upfront and MacMan determines your reported issue is due to a software problem, a standard evaluation fee of $20.00 plus tax will be added to the service repair order, regardless of the device’s warranty status.
- Evaluation fees are non-refundable.
 
Warranty Service & Software Labor Terms
- Apple Limited Warranty and AppleCare agreements cover your mobile device’s hardware from manufacturing defects and general failures. Some AppleCare agreements also cover accidental or physical damage, subject to incident deductibles.
- Apple Limited Warranty and AppleCare agreements do not cover your mobile device’s software. All software issues on mobile devices under these agreements will be subject to MacMan’s standard out-of-warranty evaluation fee and labor rates.
 
No Troubles Found Evaluation Terms
- If no evaluation fee is collected upfront and MacMan is unable to replicate any issue(s) with your mobile devices during the evaluation, a standard evaluation fee of $20.00 plus tax will be added to your service repair order, regardless of the device’s warranty status.
 
Requote Denial Terms
- If no evaluation fee is collected upfront and your mobile devices is covered by Apple Limited Warranty or an AppleCare agreement, and MacMan discovers an issue not covered by these agreements, a re-quote will be provided. If you decline the re-quote and cancel the service, a standard evaluation fee of $20.00 plus tax will be added to the service repair order, regardless of the device’s warranty status.
 
Repairs Cancelled at Customer's Request
- If no evaluation fee is collected upfront and you cancel your service repair order before repair completion, MacMan reserves the right to apply a $20.00 plus tax evaluation fee to your service repair order, regardless of your device's warranty status.
 
Find My Device Terms
- "Find My" must be turned off before MacMan can process any non-accessory hardware repairs for iPhones, iPads, iPods, and Apple Watches.
- Extended repair turnaround times and additional labor fees may result if "Find My" is not turned off before your device is checked in for service.
 
Data Liability Terms
- MacMan is not liable for the loss or corruption of any data or any of your confidential, proprietary, or personal information or removable media.
- If your device has failing hardware, it is likely that your data will be erased during the repair.
- During troubleshooting and repair, device firmware and/or software may need to be updated, potentially causing some applications, programs, software, files, plugins, or extensions to become unlicensed, unsupported, corrupted, changed in functionality, or lose specific functionality.
- BEFORE BRINGING IN YOUR MOBILE DEVICE FOR ANY TRAINING OR SERVICE, MAKE A BACKUP COPY OF YOUR DATA, REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION, AND DISCONNECT MEDIA OR DEVICES SUCH AS CDs, DVDs, PC CARDS, OR FLASH DRIVES.
 
eSIM Terms
- eSIM terms are only applicable to customers with devices that utilize an Embedded Subscriber Identity Module (eSIM) to connect to a cellular service provider's network.
- During the repair process of an iPhone, Cellular Apple Watch or Cellular iPad, the Embedded Subscriber Identity Module (eSIM) data may be erased from the device. By having MacMan service your device, you understand that you may need to contact your cellular service provider to reactive your cellular service and/or eSIM after the repair is completed, and you agree to hold MacMan harmless for any loss of device functionality because of eSIM data loss.
 
Precautionary Data Backup Terms
- Upon the customer's request, MacMan will attempt to perform a temporary precautionary backup of the data on your mobile device before servicing, evaluating, or diagnosing the device. The eligibility of this precautionary backup service is limited by the device's condition and functionality. Since we cannot determine the exact state of a system before a thorough evaluation, MacMan cannot guarantee the successful completion of a precautionary backup.
- Precautionary backup services are not available for devices that do not power on and boot into the operating system. Additionally, these services are unavailable if the customer cannot or will not provide their device's password or passcode.
- The fee to attempt a precautionary backup is $20.00, plus tax. This fee is not waived if your device is covered by Apple Limited Warranty or an AppleCare Agreement.
- Precautionary Data Backup fees are non-refundable.
 
Terms Associated with Cases, Screen Protectors, and Accessories
- MacMan is not liable for any accessories checked in with your mobile device. Accessories include, but are not limited to, cases, screen protectors, camera covers, stickers, keyboard covers, cables, and chargers.
- Accessories must often be removed before a repair can be performed. MacMan reserves the right to discard screen protectors, stickers, and other accessories if they must be removed for any reason.
 
Wear and Tear Terms
- MacMan is not responsible for data loss or normal wear and tear on equipment during the repair process. Normal wear and tear include minor scuffs and scratches, fingerprints, or other signs of cosmetic wear resulting from moving, repairing, and testing your equipment.
 
Completion of Service Terms
- Customers agree to pay all service charges upon pickup of their equipment, unless terms have been established.
- Equipment on service repair orders not picked up within 30 days of repair completion notification will be considered abandoned and become the property of MacMan, Inc. All abandoned equipment will be recycled.
 
Apple Repair Terms
- Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used Apple genuine parts that have been tested and passed Apple functional requirements.
- Any equipment that Apple provides as part of the repair or replacement service will include a 90 day warranty that covers manufacturing defects and general failures. Subject to consumer’s statutory rights, replacement parts that are used in a repair covered by warranty will be warrantied for the remainder of your device warranty or 90 days, whichever is longer.
- Any personal details shared with MacMan (e.g., name, address, contact numbers, etc) may be provided to and/or used by Apple for review.
 
Repeat Service Terms
- If there is an issue with your equipment after service, notify us immediately.
- If the hardware issue directly relates to the original serviced issue, MacMan will re-evaluate and/or diagnose the device at our expense. This coverage is limited to one additional evaluation and/or diagnosis and does not guarantee full repair labor coverage or replacement parts. Some restrictions may apply.
- Issues not brought to our attention within 10 days from the date of pickup will be treated as new issues, and additional evaluation fees may apply.
- Software-related repairs and services come with no formal guarantee, but we will work with you to resolve your issue. Additional labor fees may be required.
- Most replacement Apple service parts come with a 90-day limited hardware warranty, which does not cover accidental or physical damage to the applicable part.
 
Sales Tax Terms
- All services and service labor rates are subject to sales tax.
 
Payment Terms
- Customers who have not established terms with us are required to pay for their service repair order upon equipment pickup.
- A finance charge of 1.5% will be applied to all late payments. A $35.00 fee will be applied to all NSF checks.