Service Terms For AirPods and Audio Devices

Evaluation and/or Diagnostics Terms

All audio devices must be evaluated before a repair estimate is given. The evaluation fee for audio devices is $22.00, plus tax.

All evaluation fees must be pre-paid unless you have established terms with MacMan or your device is within the manufacturer’s warranty. If your audio device is covered by Apple Limited Warranty or an AppleCare agreement and the device does not have any obvious signs of physical damage, the evaluation fee will not be collected up front. Some restrictions may apply.

If no evaluation fee is collected up front and MacMan determines that your audio device’s issue is a result of a software problem during our evaluation process, a standard evaluation fee of $22.00, plus tax, will be added to the service repair order, regardless of the device’s warranty status.

If no evaluation fee is collected up front and MacMan determines that your audio device’s issue is a result of an issue with your host device (e.g. the iPhone that your audio device is paired to), a standard evaluation fee of $22.00, plus tax, will be added to the service repair order, regardless of the device’s warranty status.

Evaluation fees are non-refundable.

Warranty Service & Software Labor Terms

Apple Limited Warranty and AppleCare agreements cover your audio device’s hardware from manufacturing defects and general failures. Some AppleCare agreements will also cover accidental or physical damage to your device, subject to incident deductibles.

Apple Limited Warranty and AppleCare agreements do not cover your audio device’s software. All software issues on audio devices that are under Apple Limited Warranty or covered by AppleCare agreements will be subject to MacMan’s standard out of warranty evaluation fee and labor rates.

No Troubles Found Evaluation Terms

If no evaluation fee is collected up front and MacMan is unable to replicate any issue(s) with your audio device during our evaluation, a standard evaluation fee of $22.00, plus tax, will be added to your service repair order, regardless of the device’s warranty status.

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Repairs Cancelled at the Customer's Request

If no evaluation fee is collected up front and you decide to cancel your service repair order before a repair has been completed, MacMan reserves the right to apply a $22.00, plus tax, evaluation fee to your service repair order, regardless of the warranty status of your device.

Counterfeit Audio Device Terms

In the event that during the evaluation process MacMan determines that an audio device is counterfeit or does not contain Apple OEM parts, a $22.00, plus tax, evaluation fee will be added to the customer’s service repair order, regardless of the warranty status of the device.

Requote Denial Terms

If no evaluation fee is collected up front and your audio device is covered by Apple Limited Warranty or an AppleCare agreement and MacMan discovers an issue with the device that is not covered by Apple Limited Warranty or the AppleCare agreement, a re-quote will be provided to you. If you decline the re-quote and decide to cancel the requested service, a standard evaluation fee of $22.00, plus tax, will be added to the service repair order, regardless of the device’s warranty status.

Expedited Service Terms

Purchasing an expedited service arrangement will move your service repair order to the top of our priority list.

The expedited service fee is $40.00, plus tax. 

Purchasing an expedited service arrangement does not guarantee that your service repair order will be completed same day. 

Expedited service fees are non-refundable.

Expedited service fees are not discounted or waived if your device is covered by Apple Limited Warranty or an AppleCare agreement.

Find My Device Terms

Find My Device must be turned off before MacMan can process any non-accessory hardware repairs for audio devices.

To turn off Find My Device for audio devices, the device must be unpaired from all other Apple devices and/or removed from the Find My application on the Apple device that the audio device is paired to.

Extended repair turnaround times and additional labor fees may result if Find My Device is not turned off before your device is checked in for service.

Terms Associated with Cases, Screen Protectors, and Accessories 

MacMan is not liable for any accessories that are checked in with your audio device. Accessories include, but are not limited to, cases, stickers, cables, ear-tips, and chargers.

In many instances, accessories must be removed from your device before a repair can be performed.

MacMan reserves the right to discard any accessories if they must be removed from your device for any reason.

Wear and Tear Terms

I will not hold MacMan, Inc. or its employees responsible for any normal wear and tear to my audio device during any stage of the repair process.

Completion of Service Terms

Customer agrees to pay all service charges upon pickup of their equipment, unless terms have been established. Any equipment on service repair orders not picked up within 30 days from the time that MacMan notifies the customer of repair completion will be considered abandoned and will become the property of MacMan, Inc. All abandoned equipment will be recycled.

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Apple Repair Terms

Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used Apple genuine parts that have been tested and passed Apple functional requirements.

Any equipment that Apple provides as part of the repair or replacement service will include a 90 day warranty that covers manufacturing defects and general failures. Subject to consumer’s statutory rights, replacement parts that are used in a repair covered by warranty will be warrantied for the remainder of your device warranty or 90 days, whichever is longer.

Any personal details shared with MacMan (i.e. name, address, contact numbers, etc) may be provided to and/or used by Apple for review.

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Repeat Service Terms

If there is an issue with your equipment once you receive it back after service, call or notify us immediately.

If there is an issue with your equipment’s hardware once you receive it back after service and the issue directly relates to the original issue that the device was serviced for, we will re-evaluate and/or diagnose the device at our expense. This coverage is limited to one additional evaluation and/or diagnosis and does not guarantee that MacMan will provide full repair labor coverage or replacement parts. Some restrictions may apply.

Issues not brought to our attention within 10 days from the date of pickup will be treated as a new issue and additional evaluation fees may apply.

Because we cannot control what happens to your equipment after it leaves our care, software related repairs and services come with no formal guarantee, but we will work with you to resolve your issue. Additional labor fees may be required.

Most replacement Apple service parts come with a 90 day limited hardware warranty. This 90 day warranty does not cover any accidental or physical damage to the applicable part.

Sales Tax Terms

All service and service labor rates are subject to sales tax.

Payment Terms

All customers that have not established terms with us are required to pay for their service repair order when they pick up their equipment. 

There will be a finance charge of 1.5% for all late payments. There will be a $35.00 fee for all NSF checks.