Advantage | MacMan Inc

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Advantage Mac

Desktops and Laptops

The next level of support for today’s Apple users is here.

A managed service for any Mac user.

Advantage has the flexibility and functionality to keep your Apple devices, and you, running at peak performance.

"Making technology easy by connecting the dots."

Service	Normal Price	Mac	Mac Plus	Mac Ultra
Auto Tune-ups and Managed Updates	$35 / mo	X	X	X
Reported System Error Alerts	$60 / yr	X	X	X
Managed Cybersecurity	$60 / yr	X	X	X
Managed Secure Offsite Data Backup	$250 / yr			X
On Demand Remote Quick Fix*	$25	X	X	X
On Demand Remote Support**	$100 / hr	50% Discount	50% Discount	50% Discount
In-store Services	$130 / hr	X	X	X
Expedited Service	$155	X	X	X
In-store Manual Tune-ups	$120		X	X
Repair Diagnostics & Evaluations	$65	50% Discount	50% Discount	50% Discount
In-Store Service Labor	$130 / hour	50% Discount	50% Discount	50% Discount
Data Recovery Services	Starts at $175	50% Discount	50% Discount	50% Discount
One-on-One In-Store Training	$80 / hr		50% Discount	50% Discount
In-store Training Classes	$20		X	X
iCloud Password Resets	$60		X	X
iCloud Settings Checks	$20		X	X
On-site Services Labor	$140 / hr	25% Discount	25% Discount	25% Discount
On-site Travel	$90 / hr	Normal Rate	Normal Rate	Normal Rate
New System Setup	$79		$50 Discount	$50 Discount
Orientation With New Device Purchase	$50		X	X
Data Migration	$149 to $249		$50 Discount	$50 Discount

X = Included with package at no additional charge.

* On Demand Remote Quick Fix up-to 20 minutes at no additional charge. Limits may apply.

** On Demand Remote Support and Training for session over 20 minutes are discounted at 50% of our normal remote support rate of $100 per hour.

What's in it?

Reported Error Alerts

Real - Time Alert System
Battery failure reporting
Crash plan reporting
Disk free usage reporting
Kernel Panic reporting
Network security reporting (firewall, gatekeeper)
HD SMART Status reporting
Time Machine backup reporting
Always-on Compliance reporting
See more details below

Maintenance

Repair user permissions Malware removal
Reset launch services Cache cleaning
Remote updating
Prevent updating before you are ready
Encrypt macOS device with FileVault and escrow keys

Mobile Device Management - Optional

Automated Deployment
Device Security

On Demand Remote Support - User requested

Remote Control
Live chat Live terminal
Ticketing system linked to MacMan Support Agents
Lost mode to lock and wipe the device to protect sensitive data.

Setup (with Mac Plus)

Discount on new system setups
Orientation with new Mac purchase

Training (with Mac Plus)

Discounts on One-on-One training
Free admission to training classes

Repair Service

Priority service status
Quarterly Tune-ups
Discounts on in-shop service labor
Discounts on on-site service

Managed Offsite Backup (with Mac Ultra)

Automated offsite data backup
Backup reporting

Perks:

On demand remote and customer support between 9am - 7pm with low wait times for computer-related or software issues
Quick fixes are included in the package, and remote support is offered at a discount for longer duration sessions
Secure remote access that only the customer’s user can accept to prevent unwanted access
Using our maintenance and monitoring packages a MacMan technician can detect potential hardware and software issues proactively
Potential issues include hard drive failure, memory issues, kernel panics, and much more!
Our software is easily installed and will not affect your computer’s performance or security but will also improve the security of your Mac by adding Managed Cybersecurity to protected against Malware and Viruses.
For businesses our packages include the ability to set policies so your employees will have a uniform set of computer settings without having to adjust them manually for multiple machines, saving time and improving productivity

Reported Error Alerts

Your computer didn't come with a "Check Engine" light, but we can install one.

Wouldn't it be nice if your computer would warn you of potential problems?

Well, now it can. Advantage Mac works with your Mac to report potential system problems such as Malware, hard drive failures, and even if your backup is not working.

Why? Because the most important part of your computer is your data.

Think about this: