Evaluation and/or Diagnostics Terms
All computers and printers must be evaluated before a repair estimate is given. The evaluation fee for computers and printers is $65.00, plus tax. The evaluation fee for computers and printers with liquid damage is $155.00, plus tax.
All evaluation fees must be pre-paid unless you have established terms with MacMan or your device is within the manufacturer’s warranty. If your Mac is covered by Apple Limited Warranty or an AppleCare agreement and the device does not have any obvious signs of physical damage, the evaluation fee will not be collected up front. Some restrictions may apply.
If no evaluation fee is collected up front and MacMan determines that your Mac’s reported issue is a result of a software problem during our evaluation process, a standard evaluation fee of $65.00, plus tax, will be added to the service repair order, regardless of the device’s warranty status.
Evaluation fees are non-refundable.
Warranty Service & Software Labor Terms
Apple Limited Warranty and AppleCare agreements cover your Mac’s hardware from manufacturing defects and general failures. Some AppleCare agreements will also cover accidental or physical damage to your Mac, subject to incident deductibles.
Apple Limited Warranty and AppleCare agreements do not cover your Mac’s software. All software issues on Macs that are under Apple Limited Warranty or AppleCare agreements will be subject to MacMan’s standard out of warranty evaluation fee and labor rates.
No Troubles Found Evaluation Terms
If no evaluation fee is collected up front and MacMan is unable to replicate any issue(s) with your Mac during our evaluation, a standard evaluation fee of $65.00, plus tax, will be added to your service repair order, regardless of the device’s warranty status.
Repairs Cancelled at the Customer's Request
If no evaluation fee is collected up front and you decide to cancel your service repair order before a repair has been completed, MacMan reserves the right to apply a $65.00, plus tax, evaluation fee to your service repair order, regardless of the warranty status of your device.
Requote Denial Terms
If no evaluation fee is collected up front and your Mac is covered by Apple Limited Warranty or an AppleCare agreement and MacMan discovers an issue with the Mac that is not covered by Apple Limited Warranty or the AppleCare agreement, a re-quote will be provided to you. If you decline the re-quote and decide to cancel the requested service, a standard evaluation fee of $65.00, plus tax, will be added to the service repair order, regardless of the device’s warranty status.
Expedited Service Terms
Purchasing an expedited service arrangement will move your service repair order to the top of our priority list. Purchasing an expedited service arrangement does not guarantee that your service repair order will be completed same day. The expedited service fee is $155.00, plus tax.
Expedited service fees are non-refundable.
Expedited service fees are not discounted or waived if your device is covered by Apple Limited Warranty or an AppleCare agreement.
Find My Device Terms
Find My Mac must be turned off before MacMan can process any non-accessory hardware repairs for Mac computers.
Extended repair turnaround times and additional labor fees may result if Find My Mac is not turned off before you Mac is checked in for service.
Data Liability Terms
MacMan is not liable for loss or corruption of any data or any of your confidential, proprietary, or personal information or removable media. If your Mac has failing hardware, it is likely that your data will be erased during the repair of your Mac.
During the troubleshooting and repair process of some computers or printers, the device’s firmware and/or software may need to be updated by MacMan. Updating the firmware or software of your device may cause some applications, programs, software, files, plugins, or extensions to become unlicensed, unsupported, corrupted, changed in functionality, or loose specific functionality. By having MacMan service your computer or printer, you agree to hold MacMan harmless in the event of a loss of functionality or change in functionality of any of your software.
BEFORE YOU BRING IN YOUR COMPUTER FOR ANY TRAINING OR SERVICE, YOU SHOULD MAKE A BACKUP COPY OF YOUR DATA, REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION, AND DISCONNECT MEDIA OR
DEVICES SUCH AS CDS, DVDS, PC CARDS, OR FLASH DRIVES.
Precautionary Data Backup Terms
At your request, MacMan will attempt to perform a precautionary backup of the data on your Mac computer before servicing, evaluating, or diagnosing the device. Precautionary backup service eligibility is limited by device condition and functionality. As we cannot know the exact state of a system before performing a thorough evaluation, MacMan makes no guarantee that a precautionary backup can successfully be completed.
Precautionary backup services are not available on devices that do not power on and boot into the operating system. Precautionary backup services are also not available if the customer is unable or unwilling to provide their local admin computer password.
MacMan will not store any of your data on any device(s) that you do not own. Therefore, before we will attempt to perform a precautionary backup, a storage device with sufficient available space must be provided by the customer. If the customer does not have a storage device with sufficient available space, one can be purchased from MacMan, subject to availability.
The fee to attempt a precautionary backup is $40.00, plus tax.
Precautionary Data Backup fees are non-refundable.
Terms Associated with Cases, Screen Protectors, and Accessories
MacMan is not liable for any accessories that are checked in with a Mac computer. Accessories include, but are not limited to, cases, screen protectors, camera covers, stickers, keyboard covers, cables, and chargers.
In many instances, accessories must be removed from a Mac before a repair can be performed.
MacMan reserves the right to discard screen protectors and accessories if they must be removed from your device for any reason.
Wear and Tear Terms
I will not hold MacMan or its employees responsible for any data loss or normal wear and tear to my computer or printer during any stage of the repair process.
Completion of Service Terms
Customer agrees to pay all service charges upon pickup of their equipment, unless terms have been established. Any equipment on service repair orders not picked up within 30 days from the time that MacMan notifies the customer of repair completion will be considered abandoned and will become the property of MacMan, Inc. All abandoned equipment will be recycled.
Apple Service Terms
Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used Apple genuine parts that have been tested and passed Apple functional requirements.
Any equipment that Apple provides as part of the repair or replacement service will include a 90 day warranty that covers manufacturing defects and general failures. Subject to consumer’s statutory rights, replacement parts that are used in a repair covered by warranty will be warrantied for the remainder of your device warranty or 90 days, whichever is longer.
Any personal details shared with MacMan (i.e. name, address, contact numbers, etc) may be provided to and/or used by Apple for review.
Repeat Service Terms
If there is an issue with your equipment once you receive it back after service, call or notify us immediately.
If there is an issue with your equipment’s hardware once you receive it back after service and the issue directly relates to the original issue that the device was serviced for, we will re-evaluate and/or diagnose the device at our expense. This coverage is limited to one additional evaluation and/or diagnosis and does not guarantee that MacMan will provide full repair labor coverage or replacement parts. Some restrictions may apply.
Issues not brought to our attention within 10 days from the date of pickup will be treated as a new issue and additional evaluation fees may apply.
Because we cannot control what happens to your equipment after it leaves our care, software related repairs and services come with no formal guarantee, but we will work with you to resolve your issue. Additional labor fees may be required.
Most replacement Apple service parts come with a 90 day limited hardware warranty. This 90 day warranty does not cover any accidental or physical damage to the applicable part.
Sales Tax Terms
All services and service labor rates are subject to sales tax.
All customers that have not established terms with us are required to pay for their service repair order when they pick up their equipment.
There will be a finance charge of 1.5% for all late payments. There will be a $35.00 fee for all NSF checks.