Mac Repair

Why, What and How

  1. We have a passion to support our Apple community so Apple users can have a great experience using their Macs.

  2. We service all current model Macs and even those older Macs that you may want to get a few more years out of.

  3. We are an Apple Authorized Service Provider and adhere to Apple's strict guidelines for warranty and out of warranty repairs. Our relationship with Apple provides us with the proper tools, service information, genuine Apple parts and repair resources. Our technicians are trained and certified on an ongoing basis to provide the best service to our customers.

The Process 

  • In order to determine what is wrong, we have to preform diagnostic tests.

  • The labor cost for diagnostics is $50 plus tax.

  • If your Mac is out of warranty, you will be asked to prepay the diagnostic fee when dropping off your Mac.

  • If your Mac is within warranty, the diagnostic fee will be assessed, but only collected at the completion of the repair, if the repair is not covered by the warranty. Examples of this would be software related issues, physical damage or liquid damage.

  • If there is known liquid damage, your computer will get top priority, but there will be a $150 fee to try to save your computer.

  • After diagnostics are done, we will provide a repair estimate for your approval. 

Do I Need An Appointment?

  • Appointments are recommended and can be made online. ​

  • If you are dropping off your Mac without an appointment, we will add your repair request to our repair queue.

  • If your repair need is time sensitive, we can expedited your request and move your repair to the top of our queue for a $75 additional charge.

How long will it take? 

Repair turn-a-round is generally within 5 weekdays for most computers repairs.

 

These times are estimates and are not guaranteed and will vary depending on the complexity of the repair or if we are waiting on your approval. In some cases these times may be extended. 

WE WILL CONTACT YOU if we need additional information, approval or when the repair is done. When dropping off your Mac, please make sure we have your current email, phone number and any other phone numbers where you may be contacted.

Weekdays are Monday through Friday and exclude holidays. 

Don't Forget to Back Up Your Data!

Having an external data backup is a good habit to get into regardless of circumstances, but it's especially important when checking your Mac in for service. When working on your Mac, a top concern is your data. We are not responsible for your data, unless commissioned to do so. Having a current backup of your device is important in the event of data lost or corruption. Don't have a backup? That's fine, we can do a precautionary backup of your device before service starts for just $40 plus tax.

Completion of Repair

Customer agree to pay all unpaid service charges upon pickup, unless terms have been established. Any equipment not picked up within 30 days, from the time of completion, becomes the property of MacMan, Inc. and may be recycled.

 
Open Service Programs

Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro

Apple has determined that a small percentage of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors:

  • Letters or characters repeat unexpectedly

  • Letters or characters do not appear

  • Key(s) feel "sticky" or do not respond in a consistent manner

 

Apple or an Apple Authorized Service Provider will service eligible MacBook, MacBook Air, and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.

Eligible Models

To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.

  • MacBook (Retina, 12-­inch, Early 2015)

  • MacBook (Retina, 12­-inch, Early 2016)

  • MacBook (Retina, 12-­inch, 2017)

  • MacBook Air (Retina, 13-inch, 2018)

  • MacBook Air (Retina, 13-inch, 2019)

  • MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)

  • MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)

  • MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)

  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)

  • MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)

  • MacBook Pro (15-­inch, 2016)

  • MacBook Pro (15-­inch, 2017)

  • MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)

  • MacBook Pro (15-­inch, 2018)

  • MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)

  • MacBook Pro (15-­inch, 2019)

Note: No other Mac notebook models are part of this program.

Service Process

Create an appointment online to drop off your Mac. Your Mac notebook will be examined prior to any service to verify that it is eligible for this program.

The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard. The service turn-around time may vary depending upon the type of service and availability of replacement parts.

13-inch MacBook Pro Display Backlight Service Program

Apple has determined that a very small percentage of 13-inch MacBook Pro displays may exhibit one or more of the following behaviors:

  • Display backlight continuously or intermittently shows vertical bright areas along the entire bottom of the screen

  • Display backlight stops working completely

Affected devices were sold between October 2016 and February 2018. Apple or an Apple Authorized Service Provider will service affected MacBook Pro units, free of charge.

Eligible Models

To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.

  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)

  • MacBook Pro (13-­inch, 2016, Two Thunderbolt 3 Ports)

Note: No other Mac notebook models are part of this program.

Service Process

Create an appointment online to drop off your Mac. Your Mac notebook will be examined prior to any service to verify that it is eligible for this program.

iPad Air (3rd generation) Service Program for Blank Screen Issue

Apple has determined that, under certain circumstances, the screen on a limited number of iPad Air (3rd generation) devices may go blank permanently. A brief flicker or flash may appear before the screen goes blank.

Affected devices were manufactured between March 2019 and October 2019. Apple or an Apple Authorized Service Provider will service eligible devices, free of charge.

Note: No other iPad models are part of this program.

Service Process

Create an appointment online to drop off your iPad. Your iPad will be examined prior to any service to verify that it is eligible for this program.

15-inch MacBook Pro Battery Recall Program

Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk. Affected units were sold primarily between September 2015 and February 2017 and product eligibility is determined by the product serial number.

Customer safety is always Apple's top priority, and we have voluntarily decided to replace affected batteries, free of charge.

Eligibility

First check to see which 15-inch MacBook Pro you have. Choose About This Mac from the Apple menu () in the upper-left corner of your screen. Confirm your model is "MacBook Pro (Retina, 15-inch, Mid 2015)." If you have that model, continue to the Apple page and enter your serial number. 

Replacement Process

Create an appointment online to drop off your iPad. Your iPad will be examined prior to any service to verify that it is eligible for this program. Service may take 3-5 days.

MacMan, Inc.

4677 Keystone Crossing
Eau Claire, WI. 54701

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COPYRIGHT© 2019 MACMAN, INC. ALL RIGHTS RESERVED. MACMAN, INC. IS NOT RESPONSIBLE FOR INCORRECT PRICING, PHOTOGRAPHIC, TYPOGRAPHIC OR SYSTEM ERRORS. Apple, Mac, iPad, iPod MacBook Pro, MacBook Air are registered trademarks of Apple, Inc.