Apple Authorized
iPhone Repair
It does make a difference where you have your iPhone repaired.
​
-
We are authorized by Apple and our techs are certified by Apple.
-
We use genuine Apple parts supplied by, and backed by Apple.
-
We recalibrate your screen, to factory specs, after replacement.
-
We will NOT VOID your Apple warranty.
-
Convenience, with a fast turnaround.
-
We have repaired Apple products for nearly 26 year - it's our passion.
-
All Apple parts used in repairs have a 90 day Apple Warranty.
-
Free 80 day follow-up diagnostics and evaluation.
Do I Need An Appointment?
-
Appointments are recommended and can be made online. ​
-
If you are dropping off your iPhone without an appointment, we will add your repair request to our service queue.
-
If your repair need is time sensitive, we can expedited your request and move your repair to the top of our queue for a $75 additional charge.
Checking in your iPhone for service.
​Warranty repairs
​​
-
Prepare your iPhone before service. See below.
-
Check in your iPhone for service.​
-
Wait to hear from us.
-
If your iPhone is within the Apple warranty, a $40 labor fee will be assessed, but only collected at the completion of the repair, if the repair is not covered by an Apple warranty. Examples of this would be software related issues, physical damage or liquid damage.
-
If the repair is covered by AppleCare Plus, there will be a deductible and service fee to process the warranty claim.
-
If the repair is not covered by an Apple warranty, you will be responsible for all labor fees associated with the repair order.
-
All fees must be paid when picking up your iPhone.
​Out of warranty repairs
​​
-
Prepare your iPhone before service. See below.
-
Check in your iPhone for service.
-
Pay the labor cost of $40*
-
Pay the part cost, if known.
-
Wait to hear from us.
​
We will diagnose your iPhone, and if parts are needed, contact you with a repair estimate. If we are able to fix the reported problem, without parts, we will do so.
​
*Labor rate may differ if multiple problems are found, if your iPhone was not prepared or if you would like us to back it up prior to service. Labor is subject to sales tax.
How long will it take?
-
We understand the importance of having your phone back as soon as possible, so we strive to turn repairs around quickly.
-
With an appointment, turnaround times will be shorter.
By appointment
Without an appointment
Screen replacement
Battery replacement
Other hardware repairs
iPhone reset and restore
Most software related repairs
Recalls
same day repair
same day repair
1 to 4 days
same day repair
same day repair
3 to 8 days
Screen replacement
Battery replacement
Other hardware repairs
iPhone reset and restore
Most software related repairs
Recalls
1 to 4 days
1 to 4 days
3 to 5 days
1 to 2 days
1 to 2 days
4 to 10 days
-
These times are estimates and are not guaranteed. Times will vary depending on the complexity of the repair, part availability, if your iPhone has not been prepared for service, or if we are waiting on your approval. In some cases these times may be extended.
-
WE WILL CONTACT YOU if we need additional information, approval or when the repair is done. When dropping off your iPhone, please make sure we have your current email, phone number and any other phone numbers where you may be contacted.
-
Weekdays are Monday through Friday and exclude holidays.
If your iPhone as been repaired before.
If your iPhone has third-party parts or unauthorized alterations, let us take a look to determine the proper procedure and price of our repair.
​
If you have had your iPhone battery replaced by a non-Apple authorized repair shop using a non-Apple battery, such as Batteries Plus Bulbs, Apple does not allow us to service your iPhone in any way. Non-Apple batteries are considered hazardous and for the safety of our technicians, we are unable to service iPhones with non-Apple batteries
After the repair is complete.
Customer agree to pay all unpaid service charges upon pickup, unless terms have been established. Any equipment not picked up within 30 days, from the time of completion, becomes the property of MacMan, Inc. and may be recycled.
iPhone Display and Battery Replacement Prices.
Prior to replacing the display or battery, our technicians we evaluate and diagnose the iPhone to determine if there is anything else wrong. If there is, you will be notified and the price will be re-quoted. Apple parts come with a 90 warranty. With your repair, we include a FREE follow-up diagnostics around the 80 mark to insure that the replacement part is still working properly.
*Labor rate may differ if multiple problems are found, if your iPhone was not prepared or if you would like us to back it up prior to service. Parts and labor rates are subject to sales tax.
Prepare your iPhone
Please make sure you've done the following things before bringing in your device for service:
​
-
Make sure all of your data is backed up to iCloud or iTunes. Remember, MacMan is NOT responsible for the data on your device.
-
Turn off your passcode. This can be found under Settings
-
Turn off Find My iPhone/iPad. This can be found under Settings. Additionally, you can disable these features through if your device is not able to be powered on.
-
Turn off any restrictions on the device. This can be found under Settings.
-
If you need help with any of these things, please bring in your Apple ID and Password when checking in your device, so we can show you how to disable these features.
-
If a device is checked in without these steps being followed, additional labor fees may apply.
Loaner iPhones**
We understand it is hard to be without your iPhone, so if you need your iPhone repaired, we have a loaner program to offer you. There is a $50 (plus tax) flat rate cost for the loaner iPhone plus a security deposit of $250. Loaner is limited to 21 days. Remember, if you break the loaner iPhone, you will be responsible to purchase the loaner phone at $250 including tax.