We service everything Apple branded.

Warranty repairs and out of warranty repairs.

Do I Need An Appointment?

  • Appointments are recommended and can be made online. ​

  • If you are dropping off your device without an appointment, we will add your repair request to our service queue.

  • If your repair need is time sensitive, we can expedited your request and move your repair to the top of our queue for a $75 additional charge.

How long will it take? 

  • We understand the importance of having your device back as soon as possible, so we strive to turn repairs around quickly.

  • With an appointment, turnaround times will be shorter. 

By appointment 

Without an appointment 

Hardware repairs

iOS reset and restore

Most software related repairs

Recalls

3 to 8 days

same day repair

same day repair

3 to 8 days

Hardware repairs

iOS reset and restore

Most software related repairs

Recalls

4 to 10 days

1 to 2 days 

1 to 2 days

4 to 10 days

  • These times are estimates and are not guaranteed. Times will vary depending on the complexity of the repair, part availability, if your device has not been prepared for service, or if we are waiting on your approval. In some cases these times may be extended. 

  • WE WILL CONTACT YOU if we need additional information, approval or when the repair is done. When dropping off your device, please make sure we have your current email, phone number and any other phone numbers where you may be contacted.

  • Weekdays are Monday through Friday and exclude holidays. 

Checking in your device for service.

​Warranty repairs

  • Prepare your device before service, if applicable. See below.

  • Check in your device for service.​

  • Wait to hear from us.

  • If your device is within the Apple warranty, the labor fee will be assessed, but only collected at the completion of the repair, if the repair is not covered by an Apple warranty. Examples of this would be software related issues, physical damage or liquid damage.

  • If the repair is covered by AppleCare Plus, there will be a deductible and service fee to process the warranty claim.

  • If the repair is not covered by an Apple warranty, you will be responsible for all labor fees associated with the repair order.

  • All fees must be paid when picking up your iPhone.

​Out of warranty repairs

  • Prepare your device before service. See below.

  • Check in your device for service.

  • Pay the labor cost of $40*

  • Pay the part cost, if known.

  • Wait to hear from us.

We will diagnose your device, and if parts are needed, contact you with a repair estimate. If we are able to fix the reported problem, without parts, we will do so.

*Labor rate may differ if multiple problems are found, if your device was not prepared or if you would like us to back it up prior to service, if possible. Labor is subject to sales tax.

After the repair is complete.

Customer agree to pay all unpaid service charges upon pickup, unless terms have been established. Any equipment not picked up within 30 days, from the time of completion, becomes the property of MacMan, Inc. and may be recycled.

If you device has data, prepare it for service.

Please make sure you've done the following things before bringing in your device for service:

  • Make sure all of your data is backed up to iCloud or iTunes. Remember, MacMan is NOT responsible for the data on your device.

  • iPad and iPod - Turn off your passcode. This can be found under Settings > Touch ID & Passcode.

  • iPad and iPod - Turn off Find My iPad/iPod. This can be found under Settings > Tapping on your Name > iCloud > Find My iPhone. Additionally, you can disable these features through www.icloud.com if your device is not able to be powered on.

  • iPad and iPod - Turn off any restrictions on the device. This can be found under Settings > General > Restrictions.

  • If you need help with any of these things, please bring in your Apple ID and Password when checking in your device, so we can show you how to disable these features.

  • If a device is checked in without these steps being followed, additional labor fees may apply.

 

MacMan, Inc.

4677 Keystone Crossing
Eau Claire, WI. 54701

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COPYRIGHT© 2019 MACMAN, INC. ALL RIGHTS RESERVED. MACMAN, INC. IS NOT RESPONSIBLE FOR INCORRECT PRICING, PHOTOGRAPHIC, TYPOGRAPHIC OR SYSTEM ERRORS. Apple, Mac, iPad, iPod MacBook Pro, MacBook Air are registered trademarks of Apple, Inc.