CTO (configure-to-order) products are custom-built to fulfill individual orders. CTO orders must be 100% prepaid, may not be canceled once or is placed with Apple, and are not returnable.
All warranties are covered through Apple. If you receive a dead-on-arrival CTO, please contact our tech department at 715-834-7074 or by email at firstname.lastname@example.org. DOA CTO's will be handled at the discretion of Apple which may or may not mean replacement or repair.
CTO products are not typically kept in stock and usually require additional lead times. Lead times vary based on configuration.