CTO (configure-to-order) products are actually custom-built to fulfill individual orders. The computer portion of CTO orders must be 100% prepaid. CTO computers do not fall under our regular return policy.
There will be a 25% restocking fee for all returns or cancellations on common CTO orders. Uncommon CTO orders include, but not limited to processor, hard drive or screen configuration upgrades and will be assessed a 50% restocking fee.
Returns may only be made within 7 days of invoice. All warranties are covered through Apple. If you receive a dead-on-arrival CTO, please contact our tech department at 715-834-7074 or by email at firstname.lastname@example.org. DOA CTO's will be handled at the discretion of Apple which may or may not mean replacement or repair.
CTO products are not typically kept in stock and usually require additional lead times. Lead times vary based on configuration.