Configure-To-Order (CTO) Returns
CTO (configure-to-order) products are custom-built to fulfill individual orders. CTO orders must be 100% prepaid and are not returnable and can not be canceled once the order has been sent to manufacturing.
All warranties are covered through Apple. If you receive a dead-on-arrival CTO device, please contact our tech department at 715-834-7074 or by email at firstname.lastname@example.org. DOA CTO units will be handled at the discretion of Apple.
CTO products are not typically kept in stock and usually require additional lead times. Lead times vary based on configuration.